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We will always do our upmost to (and hopefully will) avoid any cancellations but sometimes it's just not possible. In the unfortunate event a cancellation is needed to be made either on your part or ours below is a rough outline of how it will work.
For full details please refer to out 'Terms and Conditions' page
If you have any questions please to not hesitate to get in touch!
All refunds mentioned below, partial or full, are excluding the 1% booking fee.
For full details please refer to out 'Terms and Conditions' page
If you have any questions please to not hesitate to get in touch!
All refunds mentioned below, partial or full, are excluding the 1% booking fee.
A full refund or the option to change dates* will be given to any bookings which are cancelled at least 30 days before their check in date.
Any bookings which are cancelled within 29 days of their check in date will be subject to a partial refund - The following will be applied:
100% Refund - 30+ Days prior to check in date
75% Refund - 21-29 days prior to check in date
50% Refund - 11-20 days prior to check in date
25% Refund - 10 days or less prior to check in date
If we are able to rebook the cancelled dates for full price then we will offer a full refund - even if the booking was cancelled within one of the partial refund dates listed above.
*Date changes are subject to availability and prices may vary depending on peak/off-peak times.
Any bookings which are cancelled within 29 days of their check in date will be subject to a partial refund - The following will be applied:
100% Refund - 30+ Days prior to check in date
75% Refund - 21-29 days prior to check in date
50% Refund - 11-20 days prior to check in date
25% Refund - 10 days or less prior to check in date
If we are able to rebook the cancelled dates for full price then we will offer a full refund - even if the booking was cancelled within one of the partial refund dates listed above.
*Date changes are subject to availability and prices may vary depending on peak/off-peak times.
Within 48 Hours 'Cooling Off' Period
Any bookings made have a 48 hour 'cooling off' period from the time they are receive. Within in this time we could refuse or cancel your booking for any reason.
Any payments which have meed made at this point will be refunded.
Following the cooling off period
We will always contact you and confirm a cancellation in writing if we have to cancel a booking before the check in date due to
For a full list of reasons we could cancel the booking after check in (mid stay) please refer to out 'Terms and Conditions'.
*An Event Outside our Control means any act or event beyond our reasonable control, including without limitation; Strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private, power networks or water supplies, local building works or road works
Any bookings made have a 48 hour 'cooling off' period from the time they are receive. Within in this time we could refuse or cancel your booking for any reason.
Any payments which have meed made at this point will be refunded.
Following the cooling off period
We will always contact you and confirm a cancellation in writing if we have to cancel a booking before the check in date due to
- an event outside our control*
- the unavailability of key personnel or key materials without which we cannot provide the holiday.
For a full list of reasons we could cancel the booking after check in (mid stay) please refer to out 'Terms and Conditions'.
*An Event Outside our Control means any act or event beyond our reasonable control, including without limitation; Strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private, power networks or water supplies, local building works or road works
COVID19:
In the event the booking is unable to go ahead due to Government restrictions relating to covid, current/and or newly introduced, we will offer a full refund (excluding the 1% booking fee) or the ability to change* your dates.
*Date changes are subject to availability and prices may vary depending on peak off/peak times.
In the event the booking is unable to go ahead due to Government restrictions relating to covid, current/and or newly introduced, we will offer a full refund (excluding the 1% booking fee) or the ability to change* your dates.
*Date changes are subject to availability and prices may vary depending on peak off/peak times.
